Privacy Policy

1. Personal information we collect

We may collect the following types of personal information:

• Identity and contact details (e.g., name, email address, phone number).
• Booking and attendance details (e.g., classes booked, waitlist activity, cancellations).
• Health-related details you choose to share to help us deliver services safely (e.g., injuries, pregnancy, mobility limitations).
• Payment and transaction details (e.g., purchase history and receipts). We do not store full card details if payments are processed by third-party providers.
• Website and device data (e.g., IP address, browser type, pages visited), including via cookies and analytics tools.

2. How we collect personal information

• When you complete forms on our website or booking system.
• When you contact us by phone, email, social media, or in person.
• When you purchase a membership, pack, class, or session.
• Automatically through your use of our website (e.g., cookies).

3. Why we collect and use it

• Provide and manage bookings, memberships, classes, and sessions.
• Communicate with you about schedules, changes, cancellations, and waitlists.
• Process payments and manage accounts.
• Support client safety (e.g., adapting sessions based on disclosed needs).
• Improve our services, website, and client experience.
• Send marketing communications where you have opted in (or where permitted by law).
• Meet legal, regulatory, and record-keeping requirements.

4. Marketing and communications

If you opt in, we may send you updates about classes, offers, and studio news. You can opt out at any time by using the unsubscribe link (where provided) or by contacting us.

5. Disclosure of personal information

We may disclose personal information to:

• Our booking, scheduling, and payment service providers (to manage bookings and transactions).
• IT and website service providers (e.g., hosting, analytics, security).
• Professional advisers (e.g., accountants, insurers, legal advisers) where necessary.
• Government agencies or regulators when required or authorised by law.

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

6. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, measure performance, and help us understand how the website is used. You can usually control cookies through your browser settings, but disabling cookies may affect some website features.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes administrative, technical, and physical safeguards appropriate to the type of information we hold.

8. Access and correction

You can request access to, or correction of, the personal information we hold about you by contacting us. We may need to verify your identity before responding.

9. Health information

Health information is sensitive information. We only collect and use health information you choose to provide to support safe participation. You can choose not to provide this information; however, this may limit how we can tailor sessions for your safety.

10. Photography and video

From time to time, photographs or videos may be taken in the studio for promotional or educational purposes. These may be used on our website, social media platforms, Google listings, or within the studio.

Your consent will be respected. You may withdraw consent at any time by contacting us in writing at sarah@pilatesatsarahs.com.au. Upon withdrawal, your image will not be used in future materials and will be removed where reasonably possible.

11. Complaints

If you have a privacy concern or complaint, please contact us at sarah@pilatesatsarahs.com.au. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.